Terms of engagement.

1 · The agreement.

By using this website, by sending us a brief through the contact form, or by booking an engagement through the pricing pages, you agree to these terms. The engagement letter we send you on confirmation is the controlling document for the specifics of any individual engagement (scope, deliverables, timeline, milestones). These public terms cover the parts that are the same across every engagement; the engagement letter covers the parts that are specific to yours. Where the two conflict, the engagement letter controls.

2 · Services we provide.

We provide design services in the form of fixed-price engagements (listed on the services page), custom builder configurations (on the pricing page), and on-call hourly support packs. Engagements are quoted in euros and exclude VAT. All deliverables are digital; we do not produce, print, or ship physical goods through this website.

3 · How an engagement is formed.

When you book an engagement through the website, your payment confirmation is an offer to engage us. The contract between you and the studio is formed when we counter-sign the engagement letter, which we will send you within one working day of payment. If we decline to engage — for example because the scope is unworkable or the fit is wrong — we issue a full refund within five working days and there is no contract between us. Booking the engagement does not, in itself, oblige the studio to take the work; the engagement letter does.

4 · Prices, VAT, and invoicing.

All prices on the website are in euros and exclude VAT. For clients invoiced inside Spain, we add 21% IVA on the invoice as required by Spanish law. EU clients outside Spain with a valid VAT number qualify for the reverse-charge mechanism and are invoiced without VAT. Clients outside the EU are not charged VAT. The applicable VAT treatment is determined at the point of invoicing based on the country and the VAT identification you supply during checkout.

Engagements under €1.500 are invoiced 100% on engagement letter signature. Engagements between €1.500 and €5.000 are invoiced 50% on signature and 50% on handover. Engagements over €5.000 or longer than four working weeks are invoiced as three milestone instalments: 40% on signature, 30% at the agreed mid-point, 30% on handover.

5 · Payment.

Payment is collected through Stripe (Stripe Payments Europe, Ltd.). We accept Visa, Mastercard, American Express, and SEPA direct debit through Stripe Checkout. Stripe handles all card data; we never see, store, or have access to your full card number. Invoices for ongoing engagements are issued by email as PDFs and are payable within fourteen days of issue. Overdue invoices accrue late interest at the statutory Spanish commercial rate (currently 10.5% per annum) under Ley 3/2004 from the day after the due date.

6 · Scope, revisions, and out-of-scope work.

Each fixed engagement includes a defined number of revision rounds, listed on its service page and restated in the engagement letter. Revision means an iteration on the existing route — for example, two iterations of the chosen identity route. It does not mean an exploration of a new direction; that is a new engagement. We are happy to work on out-of-scope items at our hourly rate of €90/hour ex. VAT once both parties have agreed in writing on the additional scope.

7 · Approvals and timelines.

We commit to the working timeline stated in the engagement letter, provided that you respond to review requests within three working days. If a review takes longer, the timeline shifts by the same number of days. Timelines that slip because of client delay do not entitle either party to a refund or a discount. Timelines that slip because of studio delay are made up by the studio at no additional cost.

8 · Rights and licensing.

On final payment, all rights to the deliverables produced under the engagement transfer to you, the client, with the following two exceptions: (i) the studio retains the right to display the work in its portfolio, on its website, and in any marketing materials, unless the engagement letter explicitly prohibits this; (ii) any third-party assets used in the deliverables (typefaces, stock photography, paid plugins) are licensed to you under the licence terms of the third-party provider, not transferred outright. We list every such third-party asset and its licence in the handover document.

9 · Confidentiality.

We treat everything you share with us during the engagement as confidential, by default, even in the absence of an NDA. We are happy to sign an NDA before discovery; the studio uses a standard mutual NDA that takes about three minutes to read. Confidential information we receive is not shared with anyone outside the four-person studio.

10 · Cancellation and refunds.

You may cancel an engagement at any point. If cancellation happens before discovery has started, we refund 100% of any payment received. If cancellation happens after discovery has started but before design work has been delivered, we refund 50%. If cancellation happens after design work has been delivered, no refund is owed but you retain the work delivered to date. The studio reserves the right to cancel an engagement before kickoff in exceptional cases; in that situation, 100% of payment is refunded within five working days.

11 · Liability.

To the extent permitted by Spanish law, our total liability under any engagement is capped at the total amount you have paid for that engagement. We are not liable for any loss of profit, loss of business, indirect or consequential losses. Nothing in these terms limits or excludes our liability for death or personal injury caused by negligence, or any other liability that cannot be excluded under Spanish law.

12 · Hourly support packs.

Hourly support packs are valid for the period stated on the pricing page from the date of purchase (30, 45, or 90 days, depending on the pack). Unused hours expire at the end of the validity period and are not refundable. Hours are billed in fifteen-minute increments against the pack balance. Time spent in client calls and on async review counts against the pack the same as time spent making.

13 · Acceptable use of the website.

You agree not to use the website to transmit unlawful or harmful content, not to attempt to access non-public areas, not to scrape it for content, and not to circumvent any security or rate-limiting controls. The contact form may not be used to send unsolicited commercial messages.

14 · Changes to these terms.

We may update these terms from time to time. Material changes are reflected in the "Last updated" date at the top of the page, and any active engagement continues under the version of these terms that was in force when the engagement letter was signed. New engagements are subject to the terms in force at the date of booking.

15 · Governing law and disputes.

These terms and any engagement entered into under them are governed by the laws of Spain. The courts of Ceuta have exclusive jurisdiction over any dispute, except that we may bring proceedings against a business client in the courts of the country where the client is established if doing so is more practical. Consumer clients retain any rights under the mandatory law of their country of habitual residence.